Cancelled order on unique opportunity phones.

Me and my wife had talked and wanted to start a phone plan with Xfinity. We looked into it and waited awhile and we’re able to pay for phones during the buy one get one deal earlier in the week. Excited we checked every day for the arrival of our phones. Only for them to never be shipped and Xfinity cancel the order for us. We want our phones. We’ve already ordered cases and screen protectors for them off Amazon. We don’t know why it was cancelled to begin with. We want answers. This is sketchy at best, the whole situation.