Contributor
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43 Messages
cancelled now mobile a while ago but just got billed for 1 month
I used to have now mobile but it has been months since I cancelled and ported my number, but today checking my bank statement I see a charge for now mobile still occuring. I tried to chat with xfinity and they told me there is no account associated with my address for now mobile, but when I go to now services my account is still there and and when I try to cancel it says an error has occurred so why am I still being charged?
XfinityJeffB
Official Employee
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922 Messages
1 hour ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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