Visitor
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1 Message
canceled services
I canceled xfinity mobile services and switched my phone numbers to a new provider. Xfinity is still charging me for mobile services. Chatbot won't connect me to an agent and wait times to talk to an agent are currently over 40 minutes and waiting. Is there still an option to direct message xfinity for them to look into this? I can't see an option in the xfinity app to turn off auto pay. I was told when I canceled that as soon as the SIM card swapped to a new provider that services would be canceled and I wouldn't be billed further. This did not happen and I don't want to be continually charged for services I'm not receiving. I would like a refund.
The name on the account is [Edited: "Personal Information"].
DreamSayerZ
Problem Solver
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885 Messages
1 month ago
@user_dav6n6 Those charges are likely for services prior to you switching. You should check the billing dates on your statement/s.
(edited)
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XfinityThomasC
Official Employee
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2.8K Messages
1 month ago
Hello, @user_dav6n6 have you checked the billing dates as @DreamSayerZ suggested? If you're still concerned
please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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