Visitor
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1 Message
Canceled service - continued billing
I transferred / canceled service on 5/8/26
Xfinity did not cancel the service on their end correctly. I went into a physical location to address this issue on 6/5/26. He agreed this was a problem on Xfinitys end and refunded me the payment they took out without proration cost. Now I am getting an email saying that my final bill will be almost $300 due to my service being canceled on 6/5 when really everything was transferred over and canceled on 5/8. Please help.
XfinityLinda
Official Employee
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2.5K Messages
6 hours ago
Thanks for meeting us here in our community, @user_frt52c, about your billing concerns. We're happy to help get this cleared up for you. Please send us a Direct Message with your full name and complete service address. I look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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