Visitor
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1 Message
Cancel Xfinity Mobile
Keeps showing up on my account and don't need it want this is the third time I've done it this isn't removed off my account I'm switching cable companies
Visitor
•
1 Message
Keeps showing up on my account and don't need it want this is the third time I've done it this isn't removed off my account I'm switching cable companies
XfinityTony
Official Employee
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1K Messages
14 days ago
Hello! Thank you for taking the time to reach out to us, @user_9dcfb9. I can definitely understand why this would be frustrating. No one wants to pay for something they no longer use. I am here to help though.
How long has it been since you canceled your line? It can take a billing cycle for the app to update. Also, can you access your lines? Does it show that they are still active?
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