Visitor

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1 Message

09/17/2026 5:38 PM

Cancel services

I still am unable to cancel my Xfinity mobile account this has been the worst service ever I will be filling a report with bbb

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Official Employee

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2.5K Messages

8 hours ago

Hi there and welcome to Comcast @user_iyefbe. I am sorry to hear that you are not able to cancel your services still. You are in the right place and we are happy to assist you today. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

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