Thank you for reaching out to our team. If you are still needing assistance with that account change we can assist you from here. You can also make that change from your Xfinity app or at the Xfinity.com/myaccount site.
@user_upqktx Thank you for getting back to us here! We can certainly help. To get started please send us a direct message with your full name and service address.
To send a direct message:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityJohnG
Official Employee
•
2.7K Messages
28 days ago
Thank you for reaching out to our team. If you are still needing assistance with that account change we can assist you from here. You can also make that change from your Xfinity app or at the Xfinity.com/myaccount site.
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