1 Message
Cancel payment
Trying to cancel a payment that had already gone through in the middle of the night. Tried calling and I'm on hold for over 40 minutes, went to the store they said to call. I was over charged. Didn't receive what I had asked for after a month of use. Highly upset.
XfinityJoe
Official Employee
•
475 Messages
11 months ago
@user_hrxnpg we would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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