2 Messages
Cancel nonexistent service
I was charged for Xfinity Mobile service for lines I never transferred, activation of service that was never activated, and a phone I never received. I have spent countless hours trying to get these issues resolved. I have tried calling multiple numbers that don’t work, followed links that don’t work, emails go unanswered, messaging services are a waste of time. Is there any way to escape this Xfinity Mobile nightmare???
XfinityChristy
Official Employee
•
1.5K Messages
3 months ago
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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