Visitor
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1 Message
Cancel my Xfinity mobile phone service
I have had numerous contacts with Xfinity chat, phone calls, call backs, etc., but nothing has helped me. I lost my Samsung Galaxy A71 5G at the beginning of June 2023. I cancelled my Xfinity mobile phone service and ported my number out on June 29, 2023. Xfinity continued to attempt to bill my credit card even after I have cancelled the mobile phone service with them. So, I closed the card. I need help to cancel the Xfinity bills for service they did not provide, and to close my Xfinity mobile phone service permanently.
XfinityBenny
Official Employee
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642 Messages
11 months ago
@user_e371a5 Hello, thanks for posting. That is concerning, and we want you to reach the right team to help!
For security with Xfinity Mobile accounts and devices, please call or text 1 (888) 936-4968 to reach our secure Mobile team. You can also chat at xfinity.com/xfinityassistant/?channel=xMobile, where an Xfinity Mobile expert is available 24/7.
We have access to residential services here in the forums, count on us for that anytime!
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