1 Message
Cancel my service already
I have been charged different amounts on numerous occasions. But I have never had a phone nor number with the company. Can someone tell me how is that possible? I’m keeping records of all transactions with the company and me. I asked to cancel my service plenty of times. It should not take this long to do it.
XfinitySara
Official Employee
•
1.3K Messages
5 months ago
Hello, @user_fn3e88! Thank you for reaching out. While our team can help with a wide variety of concerns, due to account security, our options with Xfinity Mobile accounts are somewhat limited. For some Xfinity Mobile related questions, such as the ones you have, we ask that you contact Xfinity Mobile by calling or texting 1 (888) 936-4968 or reaching out to our Secure Online Chat. If you have already reached out to Xfinity Mobile regarding your concerns, and they are still unresolved, our team can help facilitate communication with the appropriate team. Just let us know how calling, texting, and/or chatting goes! And thanks for taking the time to work with us on a resolution.
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