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user_4f69ic
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1 Message

Saturday, May 9th, 2026 1:12 PM

Cancel my mobile line

I have been calling every number listed on the xfinity website and am in a loop an unable to cancel my mobile lines. How I cancel my mobile lines? 

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Updated 

9 hours ago

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DreamSayerZ

Problem Solver

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994 Messages

2 days ago

Steps to Cancel Xfinity Mobile:
    • Call Support: Call 1-888-936-4968 to speak with a representative to cancel.
    • Online/App Cancellation: Sign in to your account on the Xfinity app or website, go to the "Devices" tab, select the line, and follow prompts to cancel or transfer.
    • Visit a Store: Locate an Xfinity Store to cancel in person.
  • Transfer/Port Out: If moving to a new carrier, initiate the transfer with the new carrier. You will need a transfer PIN from the Xfinity app (Services > Mobile Lines > Transfer this number)

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XfinityJustinC

Official Employee

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2.3K Messages

9 hours ago

Hello, @user_4f69ic thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and would like to help ensure your Xfinity Mobile lines are about to get cancelled if your still needing assistance. I see one of the helpful community problem solvers @DreamSayerZ had provided some great information regarding how to get that completed. Please let me know if you were still needing assistance, I can help. 

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