Hello @user_8pvnyv, thank you for taking the time to leave a post. Since it’s been a few days, are you still needing assistance with your request, or has everything been resolved? If you’re still needing assistance, we're here to help.
Hey there user_693b90, thanks for reaching out through the community forums! We'll be sorry to see you go, but our team can help get your account squared away! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
DreamSayerZ
Problem Solver
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1.1K Messages
8 months ago
@user_8pvnyv Refer to this support article for information; https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service
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XfinityMarshante
Official Employee
•
1.3K Messages
8 months ago
Hello @user_8pvnyv, thank you for taking the time to leave a post. Since it’s been a few days, are you still needing assistance with your request, or has everything been resolved? If you’re still needing assistance, we're here to help.
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