Visitor
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5 Messages
Cancel Mobile Line
My online account is now showing as inactive, so I cannot log in or manage my Xfinity Mobile service online, nor can I call the 1-800 number from Korea.
Please escalate this to an Xfinity Mobile specialist within your forum team to cancel my mobile account (Account: [Edited: "Personal Information"]) and stop the upcoming September 7th payment ($72.08). I cannot access the account to turn off auto-pay myself
XfinityDena
Official Employee
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4.5K Messages
8 hours ago
The ticket team would need to speak with you over the phone before they can close the mobile account. Is there any way you can reach out even using a different number?
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