Cancel Mobile Line

My online account is now showing as inactive, so I cannot log in or manage my Xfinity Mobile service online, nor can I call the 1-800 number from Korea.

Please escalate this to an Xfinity Mobile specialist within your forum team to cancel my mobile account (Account: [Edited: "Personal Information"]) and stop the upcoming September 7th payment ($72.08). I cannot access the account to turn off auto-pay myself

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XfinityDena

Official Employee

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4.5K Messages

6 hours ago

The ticket team would need to speak with you over the phone before they can close the mobile account. Is there any way you can reach out even using a different number?

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user_1uwu3u

Visitor

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5 Messages

hank you for the update.

Could you please clarify the following two options?

Calling directly: If I use Skype or an international call to dial your toll-free number (888-936-4968), can I reach the ticket team directly to complete the verification and cancellation immediately?
Alternative verification via Direct Message/Email: Since I am currently overseas in South Korea, is there any way we can complete this verification and cancellation entirely through Direct Message or a secure email link without a phone call?

Please let me know which option is available so I can proceed."

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6 hours ago

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XfinityDena

Official Employee

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4.5K Messages

We have limited access to Xfinity Mobile, and we are unable to complete that task on this platform. You would need to reach out by calling 1 (888) 936-4968.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 hours ago

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user_1uwu3u

Cancel Mobile Line

XfinityDena

user_1uwu3u

XfinityDena

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