Hi user_9u4em3! Thanks for taking the time to visit our Xfinity forum. We appreciate you choosing us, and please know my team is always here to help. To assist you with this, please send us a Direct Message. Please note that if you remove the Mexico and Canada Unlimited Pass, it remains active for the current billing cycle but becomes inactive at the start of the next cycle. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityAmira
Official Employee
•
4.7K Messages
8 hours ago
Hi user_9u4em3! Thanks for taking the time to visit our Xfinity forum. We appreciate you choosing us, and please know my team is always here to help. To assist you with this, please send us a Direct Message. Please note that if you remove the Mexico and Canada Unlimited Pass, it remains active for the current billing cycle but becomes inactive at the start of the next cycle. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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