Visitor
•
2 Messages
Cancel apple watch fee
You have made it impossible to cancel the $10 data fee on my Apple Watch from the app or online. I have looked everywhere. According to the Federal Trade Commission (FTC) guidelines on subscription and negative option billing, companies are required to provide an easy method for consumers to cancel recurring fees, and restricting cancellation to only calling an advisor may be considered an unfair business practice under the Restore Online Shoppers’ Confidence Act (ROSCA). If this issue cannot be resolved quickly, I will report this to the Better Business Bureau and provide documentation citing these laws.
user_2tqwm3
Visitor
•
2 Messages
2 days ago
Thank you for contacting the FCC’s Consumer Inquiries and Complaints Center.
We have received your submission and have assigned it [Edited: Personal Information].
(edited)
0
0
XfinityJon
Official Employee
•
1.2K Messages
2 hours ago
Good afternoon user_2tqwm3. You have reached the right team, and I will be more than happy to assist you with your concern. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
0
0