I appreciate you taking time out of your day @user_6bbb6d and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
You can't cancel your account by posting here, you have to call them. And I guarantee it won't be easy so you'd be better off just porting your number out first.
Hello, @user_4b9jyw. Thanks for reaching our team on Forums regarding your mobile device. Here's a helpful link that will give you some details on what steps to take. Due to account security,we don't have access to Mobile accounts. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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XfinityJohnG
Official Employee
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1.1K Messages
1 year ago
I appreciate you taking time out of your day @user_6bbb6d and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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tuffigirl
Contributor
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161 Messages
1 year ago
You can't cancel your account by posting here, you have to call them. And I guarantee it won't be easy so you'd be better off just porting your number out first.
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user_4b9jyw
1 Message
6 months ago
How do I port my number out?
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