Visitor
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2 Messages
Can Not upgrade using Device payments after completing a device payment plan?!?
I have been attempting for 12+ hours to upgrade my device. I paid the remaining ballance on my device installment plan at 11am EST 8/4/22. Upon paying off my device I attempted to order a new device using the monthly device installments as I had previously done, however every time I reach checkout the system switches at the last moment saying full device payment required. I have spent numerous hours in the store and on the phone with support with no solution. This is my last attempt before switching carriers which would be unfortunate after 2 years of loyalty.
CCEdgardo
Problem Solver
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513 Messages
3 years ago
Hi there, @Csidlevicz. Thank you for creating a post via our forums. We will be more than happy to assist you. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3vOPLnV where an Xfinity Mobile expert is available 24/7?
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Nitric
Visitor
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4 Messages
3 years ago
I'm also having this issue. It's very frustrating
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