joshua909net's profile

Visitor

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9 Messages

Sunday, April 11th, 2021 3:43 AM

Closed

Caller ID

Is it possible to have Xfinity Mobile update my Caller ID profile to where my name shows up when I call people (like every other carrier)?

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Problem Solver

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778 Messages

4 years ago

XM currently only sends your caller ID (phone number) not your name (caller ID Name or CNAM).

If an incorrect name is appearing, the issue has to be fixed somewhere on the receiving carrier side. The receiving carrier has the old or bad name either in their own database or in an old land line database that they are accessing. 

My suggestion is to get the customer support number from the receiving carrier and give them a call from your mobile phone and ask them if they see the incorrect name and if so see if they can correct their database. Worth a try. Let us know if you have any luck with this approach. 

Contributor

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4 Messages

4 years ago

Hi! For further assistance with this, please reach out to our Xfinity Assistant chat here, https://comca.st/3g42hZN or call in here, (888) 936-4968. Please feel free to reach out to us here anytime you have questions or concerns, we're available on this great platform 24/7. Have a good rest of your day! –Katie

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