New Poster
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5 Messages
Call history for more than the last 3 billing cycles
Spent all morning with support which seems to be getting worse each time I need to engage with them. For legal reasons we need our entire 2024 call history. Apple iPhone only saves last 100 calls and no way to extract a file for anyway. After speaking with Xfinity Mobile support their answer was that they only keep the last 3 mobile billing cycles on record (which is complete BS). They simply don't want to take the time to pull an archive file so this is their standard answer. This makes no sense as every other carrier provides call history going back 18 months and beyond.
DaveO3
Problem Solver
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771 Messages
2 months ago
An iPhone should keep 1,000 or so phone calls. If you purchased a new phone it will only capture/log new phone calls, so your options are to find your old phone if you did not clear all data from it, or if you kept an old iCloud backup you can restore the old backup to an old (or new) iPhone.
Good Luck!
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XfinityEva
Official Employee
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1.5K Messages
2 months ago
Thank you for taking the time to reach out. At this time the information you received is correct. You can review your last three months of call and text message details using the Xfinity app or online through your Xfinity Mobile account. This history includes dates, times, and phone numbers for all calls and text messages sent from and received by all lines of service on your account.
Call and text message details older than three months aren't available. We don't store the content of any text messages.
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