Visitor
•
2 Messages
Call and Text History Missing Last Day of Billing Cycle
Why is it that when you go and look at your call and text history, it is always missing the last day of your billing cycle. So there is always a one day gap when no calls or texts were logged. It doesn’t matter if you log in through the iOS app or through a computer to view it. If your billing cycle ends on a certain day, no call/text history is recorded or able to be viewed. Why is this and is there a fix?
XfinityJaxie
Official Employee
•
292 Messages
3 years ago
Hello, @user_699291, thank you so much for reaching out to us and bringing this to our attention. It would be our pleasure to assist. Is it just the iOS devices that the content is missing from or are your other devices missing the calls and texts from?
0
0
user_699291
Visitor
•
2 Messages
3 years ago
It is missing from the iOS and from logging in from the computer. We’ve had Xfinity mobile for a few years now and it has always been this way. Basically, if your billing cycle ends on the 18th, the last day it will show any call/text history will be the 17th and then the next cycle will pick up on the 19th. There is always one day of gap in the call/text history where it won’t show any activity.
1
0