Visitor
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1 Message
BYOD $100 per phone
I switched to Xfinity in September 2022, I chose BYOD and brought 3 phones. I was promised a $100 visa gift card per line. I just received my card and its only for $100, not $300. I read the details, it stated max reward was $1000 and that funds would all be on one card. How do I get this corrected? Thanks
DaveO3
Problem Solver
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767 Messages
2 years ago
First - Check the Incentive tracker at https://xfinityincentivetracker.com
and note the phone number.
Second - Login to the Xfinity Mobile App, go to Billing, go to Orders at the bottom which should load in a minute or so, verify that you ordered/activated each of the new lines by the offer end date. Note each order confirmation number and date.
Third - Verify that you ported each line above within 30 days.
With the above data in hand call the phone number from the Incentive Tracker and say AGENT until you get an agent. You probably will need to leave a Call Back number.
Good Luck!
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CCErika
Problem Solver
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339 Messages
2 years ago
Thank you for reaching out to us here on Forums! user_42fad6
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