Visitor
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1 Message
Bonus Mobile Discount Reduced
My 5/5/23 internet bill included a $30 Bonus Mobile Discount. My 6/5/23 internet bill, the Bonus Mobile Discount was reduced to $10.
Can someone please explain why my discount was reduced?
Visitor
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1 Message
My 5/5/23 internet bill included a $30 Bonus Mobile Discount. My 6/5/23 internet bill, the Bonus Mobile Discount was reduced to $10.
Can someone please explain why my discount was reduced?
CCBrian1
Contributor
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367 Messages
1 year ago
Hello @user_106d38 , thank you for taking the time to reach out to our great team through Forums. I appreciate your patience with our response. I understand you are having an issue with your billing in regard to discount. I'm happy to investigate.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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