BOGO Unlimited not showing on bill

I updated my mobile plan to add a line in May and switched both lines to unlimited. I'm on my third billing cycle and there is not an indication of the BOGO getting applied. I was on the phone with support for a while and they thought they had fixed it. But still I am seeing a full bill. Please help correct.

Responses

XfinityDilary

Official Employee

•

1.8K Messages

2 months ago

user_850b2b Thanks for posting on our Community Forums. I'm sorry to hear the promotion has not been added. We'd like to help. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_850b2b

BOGO Unlimited not showing on bill

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