New Poster
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4 Messages
BOGO isn’t showing on account
I am a new Xfinity mobile account. I signed up with 2 lines on 12/21/23. I’m being charged for both lines even though I was supposed to have BOGO. Calling customer service and chatting has been useless in helping me. If this isn’t fixed I will find a new mobile provider.
XfinityRoberto
Official Employee
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1.5K Messages
10 months ago
Hello and welcome to Comcast @Squid352. I am sorry to hear about your mobile experience. Now we are limited on what we can do with mobile here on our team. What did our mobile tell you when speaking with them or chatting with them?
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