1 Message
BOGO discount is wrong, nobody can help.
I signed up for Xfinity mobile for the BOGO deal. 2 lines, $60. The first couple of months it was correct: $30 credit. It somehow got changed and now I receive a $20 credit. Agents tell me there is no fix and that I need to call every month to get my $10. Is there some way to fix this? This seems insane and scammy.
XfinityRoberto
Official Employee
•
1.2K Messages
1 month ago
Hello and welcome to Comcast @bwidawsk. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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