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Tuesday, August 22nd, 2023 2:21 AM

Closed

Block stolen phone IMEI

I realized that someone has my phone and now they're starting to online harass me, so I'd like to block the IMEI number.

Accepted Solution

Official Employee

 • 

1.7K Messages

1 year ago

Thank you for reaching out to us on our community forums @user_a64119! We regret to hear someone has stolen your phone! Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?

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