Visitor
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6 Messages
billing
Last December I enrolled with Xfinity and was supposed to have one line free for a year. Since June I have been charged $30, $30, $40, $40, $40 and $40
I asked for a sim card for my nephew's phone but he never used it. it says the line is active but i have the sim card still in the package it came in. How is it possible you Xfinity is charging me for a line that's never been activated for 6 months? How do I create a complaint on this issue and get a refund?
Also, I want to cancel the line for 3 of those months but all I see is to transfer it. If I cancel it, does he lose his rights to that number?
Lastly, I chose the Premium Plan and because my line was supposed to be free I was only paying $10. But every time I want to upgrade my phone I can't seem to make the order go through? If its a credit thing then Xfinity needs to say that before they allow people to choose a plan they will not qualify for from the beginning. I think there is a serious CLASS ACTION that needs to happen because I'm sure I'm not the only one his has happened to.
And the operators that are supposed to help can't because they have no authority so what is the use of calling them?
Please advise about my refund first and canceling the line. Thanks
missb1
Visitor
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6 Messages
1 hour ago
how long does it usually take to get an answer?
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XfinityThomasA
Official Employee
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4.1K Messages
48 minutes ago
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
[Username edited to remove personal information]
(edited)
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