billing

What do I need to do to get this resolved because I am OVER this company?!

This is the worst company with the worst customer  service of any company that I have ever had the displeasure of dealing with. I've had Xfinity internet for two and half years, and I rarely get reimbursed when there are outages—and there have been plenty of outages and even more days when the internet is in and out.

I have also wasted countless days/hours of my time over the last 7 months since switching over my phone to Xfinity (which I did not want to do, but the promotion was too good to pass up). Around this time I'd also switched banks and updated my billing information on the website—though the changes would never go through, so Xfinity kept billing my old account (which I'd deleted many times, though it wouldn't disappear), which then kept coming back as declined since I no longer banked there. Because the new bank account information kept disappearing, I had autopay set up on my debit card so I could pay my bill each month, which was their excuse today for not giving me the $10/month autopay discount these last 7 months—even though several agents over these last few months assured me everything was fine once they'd "fixed" it on their end.

Today I thought I'd try again, because when I'm actually able to get a human in the chat, they at least reimburse me a tiny bit then assure me this issue is resolved this time, yet it is never resolved, so I set aside some time to actually get it resolved—it is still not resolved after HOURS of getting disconnected, then asked to call, then getting bounced around from one department to the next, etc. When the last person tried transferring me yet again, I said I'd had enough since I'd wasted half my day on this, and I wasn't confident yet another department would resolve it when I've been getting bounced around for hours.

Everyone's excuse today was that because my old bank account kept getting declined (due to Xfinity's glitchy website), the new account (which has never had a declined purchase from any company) is now blocked so I'm never getting the autopay discount. I had to tell this story about 20 or more times today too, to all of these agents who could not comprehend what was going on (they kept trying to remove my card, which is a good working card; they thought I had two Xfinity accounts, not bank accounts; they apologized for Xfinity's glitchy website, then said there's nothing they can do but credit me $15 (they credited $20) when they owe me around $70 and will continue to overbill me; etc. etc.

I think at this point I need to just take my router back to an Xfinity store in person and cancel my service and just go with another company for both internet and phone; it's incredible they're still in business when this kind of thing keeps happening to literally everyone I know—and they know it and clearly do not care.