billing

Subject: Immediate Action Required – Unauthorized Charges and Account Reactivation After Cancellation

To Whom It May Concern,

I am writing to formally demand immediate resolution regarding unauthorized activity on my mobile account under the name Jill Miller.

I canceled my Xfinity Mobile service on February 8, 2025, and paid my final balance of $431.45 on April 1, 2025. Despite this, I received an email on April 30, 2025, stating that my mobile services had been reactivated—without my authorization.

To make matters worse, an unauthorized charge of $37.41 was debited from my card on May 1, 2025. I contacted Xfinity on that same day at 7:35 AM via 1-800-934-6489 and spoke with a representative named Paul. He assured me that:

None of these actions were completed.

On May 11, 2025, I received another email stating that my billing cycle from April 11 to May 10 has ended and that I will again be charged $37.41 on May 31, despite having no access to my account and receiving a login error indicating I am no longer a mobile customer.

This situation is completely unacceptable. I should not have been charged any amount after April 1, 2025, and my account should have been permanently closed. I refuse to spend more time on this matter and demand the following actions immediately:

Please respond promptly with a resolution. If additional details are required, I am willing to provide my account number and phone number via private message. However, I expect this issue to be resolved without further delay.

Sincerely,
Jill Miller