4 Messages
billing
I am writing to address a billing issue that remains unresolved despite multiple attempts to seek assistance. In December 2023, I purchased a new phone plan that included three new iPhones at a promotional price. Two weeks after receiving the iPhones, one of the phones was deleted from my account without my request or consent. Consequently, the discount for this phone was removed.
The monthly bill should be $12.80, but I am being charged $34.58. I have spent over 30 to 40 hours on the phone or in online chats requesting that the overcharge be corrected. Each time, an Xfinity support representative has assured me they would resolve the matter. However, the issue remains unresolved, and I am still being overcharged.
Could you please direct me to someone who can assist in resolving the overcharge issue?
XfinityMarcos
Official Employee
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1.9K Messages
1 month ago
Hello user_ibvq1y, thank you for taking the time to share those details regarding your Mobile billing concerns, I would be reaching out for a solution if I were in your shoes too. I can certainly look into this with you and get you the support you need. I do see that you send a DM, and we'll need to get full access to your account to look into this more. When you're ready, can you please provide your full name and full address in our DM? As a friendly reminder for next time, please first create a public post and hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines.
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