billing

In reference to case #: [Edited: "Personal Information"]

Last August, as part of a promotion we traded in our 2 iphone 8 plus phones for 2 iphone14s.

Xfinity has applied the monthly promo credit ($25) for one phone but still refuses to apply the promo credit to the other phone. One line is paying $9.98 (promo applied) while the other is still paying the full price of $34.58 (promo not applied). 

I have confirmed that Xfinity received both phones (I have a screenshot of the chat and can upload it here if I'm able) and have the chat ID #: [Edited: "Personal Information"]. 

They keep telling me that they will apply the credit (see attached screenshot), and additional chat ID: [Edited: "Personal Information"]. They told me that my case has been resolved. However, they will not apply the credit. 

I've been a longtime, honest customer of Xfinity and always pay my bills on time.  I feel so helpless and frustrated right now, and can't believe they are treating me like this.