Billing

Thank you for reaching out @user_edfcbd. First please do not include personal information into any posts. Personal information includes your full name. This is to keep your information and account secure. Secondly, to confirm, you tried to make a payment toward your phone installments or was it just your mobile bill? And instead of paying the on the intended account it went onto your cable services correct?  

Please send me a Direct Message with your name, service address and account numbers for both your residential and Xfinity mobile accounts so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message