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user_6owv3p
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3 Messages

Monday, June 29th, 2026 2:26 AM

Billing problem

"I signed up for Xfinity Mobile in March with a documented $40/month device credit for my iPhone 16. My account is now only showing a $30 credit. The store representative assured me the credit would carry over during recent plan changes. Please review the original terms of my device agreement from March and reinstate the $40/month credit as promised

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19 days ago

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user_6owv3p

Visitor

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3 Messages

27 days ago

I don’t know why this happens when people assure me in the store that the credits would carry over and now the credits are different after I switched to Xfinity mobile plus they assured me they would not change and just quietly change to $30 from $40 a month which equates to $120 over the year. I need this to be honored. 

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XfinityVictor

Official Employee

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2.4K Messages

 

user_6owv3p Hello, has your mobile concern been addressed yet?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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25 days ago

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user_6owv3p

Visitor

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3 Messages

It has not yet been addressed. Was wondering if I could have some help with this ?

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21 days ago

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XfinityMarshante

Official Employee

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1.3K Messages

Hi @user_6owv3p, thank you for reaching out. I can definitely understand your concern, especially when you signed up with a specific promotional credit and are now seeing a different amount reflected on your account. We'd be happy to take a closer look at this for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

 

How to send us a direct message: 

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support." 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

19 days ago

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