9 Messages
Billing problem, not receiving offered promotion
I'm looking for assistance resolving a billing problem. I was provided info in Nov 2023 that convinced me to transfer my mobile service to xfinity. The promotion I was offered has still not been applied to my bill and I have been told numerous stories as to why I have not received it.
1. I see it hasn't been applied, let me put in the order for you.
2. I don't see any record of your previous phone call and the order has not been put in, but there's an error when I try to put in the order for you.
3. You're not eligible for that promotion because you also received new phones.
4. You are eligible for the promotion, and I put in the order for you. You should see it on your next bill.
5. I'm sorry for the misunderstanding. You're not eligible for that promotion because you're receiving a discounted internet service. Let me read to you what I found that says you're not eligible. No I can't send that document to you because it's not a publicly available document.
I have asked all of these representatives to provide me info in writing. None of them have been able to do so. The manager I spoke to most recently was named Janella. She was unable to provide me her last name. She told me the only other thing I can do is reach out to corporate.
This is unacceptable service. I was lied to. Additionally, info that would help me make an informed decision is not publicly available. I will keep pushing until this has been properly resolved.
user_7w30if
1 Message
10 months ago
Same here. It's fraud and unfair business practice. Been going through it with them too. They zero customer service. I'm going to seek legal action. They are scamming millions. They refuse to acknowledge
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