billing issues

user_zy52yp Thank you so much for stopping in for help with your global data charge. That would be a bit of a surprise to get once you got back from a trip. I do know other countries are the ones billing for you using their network but we can take a look to see if there is anything that can be done to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.