Visitor
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1 Message
Billing issue
Charged for mobile service that I never received. Unable to get the service needed to resolve issue
Visitor
•
1 Message
Charged for mobile service that I never received. Unable to get the service needed to resolve issue
XfinityJon
Official Employee
•
472 Messages
3 days ago
Good evening kingti. I would be happy to look into this further for you. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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