Billing Issue With Free Mobile Line

Hello Xfinity Support,

I signed up for Xfinity Home Internet in April, and the plan included one free mobile line for one year.

That free line was first added to my iPhone, which meant my phone had two lines: my existing Verizon number and the new Xfinity number.

Later, I got a second phone. I was told to go back to the Xfinity store so they could move the free Xfinity line from my iPhone to the second phone. I explained this clearly at the store, and I was told the issue had been fixed and that I was all set. However, I later found out that instead of transferring the free Xfinity line, a new line was added to my second phone.

Now I am being billed for both Xfinity lines, including the first one that I thought had been transferred. This is not what I requested, and I believe this billing issue happened because the line was set up incorrectly at the store.

I have tried to get this resolved, but I keep being contacted to pay the bill instead of having the issue corrected. My internet contract included a free mobile line for one year, and I should not be billed for an extra line that was added by mistake.

Please review my account, remove the incorrect extra mobile line, adjust the charges, and confirm which line is the free line included with my internet plan.

Thank you,
James