1 Message
Billing issue not resolved
I have talked with more than 5 people on this issue. Xfinity overcharged my elderly mothers mobile account by $268 and will not give here a credit because she did not catch it in time. "Policy" is they will only go back 4 months even though the charge never should have been charged. Her first two payments were correct but after those somehow the XO charge of $25 was added to her mobile account. The last call I had with a rep told me they would credit her credit card, close the mobile account, and wave the rest of the cost of the phone. NONE of that happened. They credited her actual account for 2 months, but the account should have been closed already so the credit is mute. I have no idea where to go at this point no one is listening to me when I call, they just keep repeating themselves on the policy and what they can't do. I know policies are policies, but things can be waived it is up to the company to make the exceptions. Xfinity stole $268 from a customer and will not return it. How is this legal? They also made an agreement and did not stand by it. I am the representative for my mom's account that is why I am asking this question or trying to get help. I don't understand why Xfinity customer service does not help customers rather than repeat the same thing 50 times, so customers are so frustrated they just give up. I am not giving up wrong is wrong and Xfinity needs to make this right. I will go to new stations, social media, at this point I am ready to get a blimp to fly over MN to tell everyone Xfinity is a company that is just a bunch of thieves.
user_ygkj3j
4 Messages
4 days ago
<span;>Hello, it is my suggestion to you that you file a complaint with the FCC, and the FTC with regards to this matter. The FCC monitors and mediates issues with mobile phone and internet service, while the Fair Trade Commission monitor more serious issues such as false advertising, bait and switch and other illegal acts performed by companies such as Xfinity Comcast. The FTC does not make attempts to resolve individual issues, however, monitors for repeated complaints against the same company for the same or similar issues then takes action against that company resulting in fines to the company and restitution to the consumer.
<span;>I was recently overcharged by Xfinity Comcast after signing up for a promotion for free mobile service with the purchase of an unlimited high speed internet plan. I was instructed to place my account on auto pay to receive additional discounts, and within 30 days Xfinity Comcast had debited my USAA account 4 separate times. What's worse is that they misallocated those funds and did not apply them to my bill. As a result 4 months into my 24 month contract and my service was interrupted for non payment with a past due balance of 300+$ (the money they previously debited from my account should have covered all four months). I contacted Xfinity Comcast several times to no avail. I then filed a complaint with the FCC who sent the complaint to Xfinity Comcast where no less than 4 "executives" have reviewed my account and insisted that there was no error while one of the agents pointed out that the money debited from my USAA account was used to pay for my mobile service (that was falsely advertised as free) another agent added a credit to the mobile profile to cover the balance of the account making it free moving forward, but has still refused to adjust the past problem and correctly apply the money I paid. Two months into my mediation and I've spent one month without mobile service and now one month without internet. It is my opinion that Xfinity Comcast could not be a worse service provider if they tried. They are deceptive and misleading in their advertising and out right insulting in their regard for consumers intelligence.
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XfinityBrianH
Official Employee
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1.2K Messages
2 days ago
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