Billing Issue for Unused and Canceled Mobile Lines

I am writing to address a concern regarding my recent experience with Xfinity Mobile. Below are pertinent details and my requests for resolution:

 

### Assigned Numbers:

[Edited: "Personal Information"]

 

### Key Points:

1. **Non-Activation:**

   - I have never activated any of these phone lines personally.

 

2. **Quote and Decision:**

   - Agent Lela informed me that my Xfinity Mobile bill would be significantly lowered compared to my AT&T bill. The quoted rate was $160 for 6 lines, notably less than AT&T's charges.

   - Based on this quote, I agreed to acquire these lines temporarily to facilitate porting my original numbers from AT&T. However, I never activated these temporary numbers as I continued using my active AT&T phone numbers.

   - Lela also assured me that I would not be charged for the first month (grace period for porting).

 

3. **Issue Discovered:**

   - I later realized that the quote did not include the data plan cost, which would have raised the actual monthly bill to almost $300. This was considerably higher than anticipated and rendered the offer not cost-effective compared to AT&T.

 

4. **Cancellation Efforts:**

   - Upon realizing the true cost, I contacted customer service to cancel the mobile plan. I followed instructions to return the phones but was redirected multiple times between customer service and the store.

   - Both store and customer service interactions promised return instructions via email, which I never received.

 

### Summary:

- I have not used or activated any phone lines.

- The initial quote provided was misleading.

- I attempted to cancel the service early and return the phones, but faced coordination issues.

 

### My Requests:

1. **Cancellation of Charges:**

   - Please cancel any existing mobile charges. I reserve the right to dispute any charge made to my credit card based on these circumstances.

  

2. **Return Instructions:**

   - Kindly send me the return instructions for the two Android devices as promised.

 

I urge your team to review the CRM messages exchanged with both the store and customer service to corroborate my claims. Your prompt resolution of this matter will be greatly appreciated.

 

Thank you for your attention.