1 Message
Billing Help
I was promised by the assistant store manager, Zac, in Charlottesville, VA in October 2023 that if I would wait a couple of months to let my bill sort itself out, he would give me all the monies I was promised when switching from Verizon Wireless to Xfinity Wireless. I have been in the store 3 times and written emails 3 times. I have sent him a certified letter. Each time he promises to help me. Nothing has happened. I am owed $840.00 from Xfinity per his original promise. How do I make this happen so that I don't have to take further actions against the company? Thank you for your help.
XfinityJosephA
Official Employee
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1.4K Messages
6 months ago
Hello, how are you doing @user_9ofq5p? I hope overall your day is going well. Thanks for sharing this experience and for visiting us at your Xfinity store. We want to make sure we follow up on your Xfinity Mobile account and provide you with the best possible support. It’s best you reach out to our Xfinity Mobile team. You can work with them by phone at 888-936-4968 or by chat using this link.
xfinity.com/xfinityassistant/?channel=xMobile
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