Billing for neither activating nor using Xfinity Mobile

I am writing to express my extreme dissatisfaction with the handling of my account and the unjust charges levied against me by Xfinity Mobile. I have been unfairly billed for Xfinity Mobile services that I was grossly misinformed about, and to make matters worse, the supposedly canceled debt was transferred to debt collections without due process despite prior resolution.

Let me be unequivocally clear: I was misled and provided with inaccurate information regarding Xfinity Mobile services. When I initially inquired about the terms and conditions of Xfinity Mobile, I was assured by your representatives that I would not incur additional charges beyond what was explicitly stated in my contract. I received the sim card and it was not activated and remained unopened. However, to my utter dismay, I discovered unauthorized charges on my bill, completely contradicting the assurances provided to me.

Not only did Xfinity fail to deliver on its promises, but the manner in which this issue was handled is utterly reprehensible. Instead of addressing my concerns and rectifying the situation, Xfinity chose to transfer the alleged debt to debt collections without any attempt to resolve the matter amicably. This heavy-handed approach not only tarnishes your company's reputation but also demonstrates a blatant disregard for customer rights and fair business practices.

I demand immediate action to rectify this egregious error and restore my account to good standing. Firstly, I expect a thorough investigation into the misinformation provided to me regarding Xfinity Mobile services. Secondly, I demand the immediate removal of all unauthorized charges. Lastly, I insist that Xfinity take prompt steps to rectify the damage done to my credit score as a result of the unwarranted transfer to debt collections.

I trust that Xfinity will take swift and decisive action to remedy this situation and restore my confidence in your company's integrity.