Visitor
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3 Messages
Billing Error/Fraud charge Xfinity Mobile
Purchased a new iPhone and paid in full. It took a month to arrive, charges verified on credit card. The following month I was charged $50 for a phone payment. After an exhaustive chat message (which I saved the transcript) I was credited $50 and the commitment was made to ensure the problem was fixed. I indicated a healthy skepticism. Sure enough, my credit card was charged and additional $50 for last month and I see the plan to charge $50 next month. I believe the term is "Fraudulent Charge" when a company is informed they incorrectly billed you, when they repeat it. 1. How do I stop the charge; 2. How do I get a refund to my card, now; I plan to put a fraud hold on my cc Monday morning, and will be contacting the BBB. Not sure what else I can do to stop you from cheating this customer.
XfinityChristy
Official Employee
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2.6K Messages
24 hours ago
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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BobOoh
Visitor
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5 Messages
2 hours ago
Call the CC company and say you didn't authorize the charge and they should credit you back unless Xfinity fights it.
The fraud hold might not stop it, certain charges as "repeating monthly auto pays" even closing the card and getting a new number does nothing.
People charge things then think they can just close the card and it will stop them from having to pay, so the banks started charging anyways for "certain" types
of transactions.
(edited)
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user_0jvu12
Visitor
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3 Messages
53 minutes ago
As an update - I went through the exhaustive process of calling (first month this happened on chat - saved chat, this time with a call - recorded the call) Got the exact same experience. Correcting the issue, will never happen again, crediting account, and.......we have a gift for you.....accept an apple watch and we'll lock you into the very contract you're trying to avoid. Then I responded to the message above with a DM, we'll see what happens there.
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