Billing Dispute, Unauthorized Charges, and Device Unlock Request

Dear Xfinity Mobile Support Team,

I am writing to formally raise a complaint regarding ongoing billing issues, unresolved refund requests, and a device lock concern related to my Xfinity Mobile line.

I initially accepted an offer for a free mobile line from Xfinity and activated the service under the understanding that there would be no charges associated with this line. However, after a few months, I noticed that I was being billed for this line. To date, the total amount charged is $251.61.

Since discovering this issue, I have contacted customer service multiple times. On each occasion, I was assured that the charges would be reversed and the money refunded. Unfortunately, despite these repeated assurances, no refund has been issued to date.

Due to this ongoing issue, I requested that my mobile line be cancelled last month. Despite this request, I was still charged $12.92 this month, which is extremely frustrating and unacceptable.

Additionally, when I opened this line, I paid the full cost of the device upfront. I have now learned that the phone is locked, preventing me from using it with another carrier. I would like an explanation for why the device remains locked despite being fully paid for, and I request that it be unlocked immediately.

I respectfully request the following actions:

·       A full refund of all incorrect charges 

·       Confirmation that the mobile line has been fully cancelled

·       Immediate unlocking of my device

·       Written confirmation once these issues have been resolved

Please let me know if you require any additional information from my side. I look forward to your prompt assistance in resolving this matter.

Sincerely,

Vinay [Edited: "Personal Information"]

Xfinity mobile number: [Edited: "Personal Information"]

Xfinity Mobile Account #[Edited: "Personal Information"]

Xfinity linked my email ID: [Edited: "Personal Information"]