Visitor
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2 Messages
billing assistance
My internet and mobile bills have increased in the last 2 cycles. I haven't been able to reach a real agent to understand and resolve this. how can I send a direct message here to get support?
Visitor
•
2 Messages
My internet and mobile bills have increased in the last 2 cycles. I haven't been able to reach a real agent to understand and resolve this. how can I send a direct message here to get support?
XfinityThomasB
Official Employee
•
2.4K Messages
20 days ago
Hello user_lt071m
We are happy to help. Please keep in mind, We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. If you do receive a reply from an employee, they will invite you to send us a direct message if needed. We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.
We are happy to investigate this with you though. If you can please hop back into the private message thread, and relay over your first/last name and service address?
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