1 Message
Billing and account cancellation
Speak to agent about account deletion and making sure any payments were credited back to my account as I have attempted cancelling with two agents now since I have never officially used the service.
1 Message
Speak to agent about account deletion and making sure any payments were credited back to my account as I have attempted cancelling with two agents now since I have never officially used the service.
XfinityVianney
Official Employee
•
2.1K Messages
21 days ago
I'll be glad to help confirm this for you. Here on Forums, you have access to a full-service team of specialists that are ready to help. I see you attempted to cancel multiple times, and I am sorry to hear you decided to leave. That said, we'll always be here for you.
Let's jump into a direct message so I can gather some of your account information. Once we complete the verification, we can then address any area of your account.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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