Billed for mobile service when Sim cards never worked

I was sold on mobile service and told once I placed Sims into my phones it would begin activation. The Sims never worked and now they billed me $184.77 for 4 lines that are still with tmobile because the Sims never worked. Who does this get disputed through?

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U

user_1x0oyy

2 Messages

9 months ago

Xfinity billed me and clearly shows 0 activity & 0 data usage. Lines never converted to Xfinity and still sends a bill. Xfinity is refusing to credit me even with proof of 0 usage and were trying to avoid me cancelling services. Xfinity mobile is a scam.

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XfinityRichard

Official Employee

•

1.2K Messages

Hi there, @user_1x0oyy ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'll be more than happy to look into your Xfinity Mobile billing concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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9 months ago

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user_1x0oyy

Billed for mobile service when Sim cards never worked

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