1 Message
Billed for 5 lines when I only have 2
Hi, I was just billed for 5 mobile lines when I only signed up for my wife and myself. I was told this would t happen when I first spotted the error but today, I was in fact charged. I need to be refunded.
XfinityKrista
Official Employee
•
1.2K Messages
11 months ago
Hello @ccd2004, thank you for taking the time to reach out on social media.
I understand the concern when the bill is not the amount you expected, and want to help you reach our Xfinity Mobile team.
We have a specialized team of experts that are able to assist our Xfinity Mobile customers. That team can be reached at 1 (888) 936-4968 via text message and over the phone. If you'd rather chat with a Mobile expert online, that can be done through this link comca.st/3G78PAk. We know our customers are the best part of Xfinity and appreciate you taking the time to give us the opportunity to help.
Here's a link to our Xfinity Mobile website https://www.xfinity.com/mobile/support.
While we're checking on your account, are your other Xfinity services working all right for you? Do you have any other concerns I can help with?
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