Visitor

 • 

1 Message

Friday, July 11th, 2025

Billed after termination

I‘m still receiving bills for mobile after I terminated my line.

the chat agent will never connect me with an agent (too busy, no matter what time) and obv. I cannot be called back without a number.

what can i do?

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Selected Oldest First

Official Employee

 • 

2.7K Messages

1 month ago

 

You've reached the right place for help, user_5tb8er! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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